| Frequently Asked Question | Answer |
| Can I order a bike online? | Yes, however you need to be a registered user and the bike MUST be picked up from either one or our stores (i.e will not be freighted). It will only be sold assembled to ensure everything is working perfectly and to ensure that the bike is the correct size for you. |
| I am already registered, but I cannot log in. What can I do? | Please check that your email address and password are correct, then re- enter these details. If this doesn't work please contact us. |
| I have forgotten my password. Who should I contact? | Send an email to webmaster@bicylecenter.com.au. In the message please include the email address that you used to register with us, your name, address and phone number. You will receive a new password within 24 hours |
| I have found a product carried by your store that is cheaper. What are your policies? | If you find a product cheaper at any other outlet, contact us and if we have the item instock and the price is above our cost price we will beat it! |
| Where can I go to give feedback on your services? | Please feel free to email us at sales@bicyclecentre.com. |
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